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Shipping & Returns

IMPORTANT NOTICE: Due to Hurricane Harvey and our location in Houston, Texas, our offices will be closed from 1 PM CST on Friday, August 25, 2017 until 9 AM CST Monday, September 4, 2017. ALL ORDERS PLACED DURING THIS TIME WILL NOT BE PROCESSED UNTIL FRIDAY, 9/4. Thank you for your patience and understanding.

 

Returns Policy

You may return items within 30 days of your order date for a full refund of the product's purchase price. 

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping


When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.